velorinthaqus - Professional Budget Review & Financial Planning Services

Introduction

velorinthaqus ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our budget review services and financial planning platform.

This policy applies to all users of our website located at velorinthaqus.com, our mobile applications, and any related services we provide. By using our services, you agree to the collection and use of information in accordance with this policy and applicable Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when creating an account, including your full name, email address, phone number, date of birth, and residential address. This information is essential for providing personalised budget review services.

Financial Information

To provide comprehensive budget analysis, we collect financial data including income details, expense categories, bank account information (account numbers are encrypted), credit card information, loan details, and investment portfolio summaries. All financial data is processed through secure, encrypted channels.

Usage and Technical Data

We automatically collect technical information when you use our platform, including IP addresses, browser types, device identifiers, operating system information, page views, session duration, and interaction patterns with our budget tools and calculators.

Communication Records

We maintain records of all communications between you and our support team, including email correspondence, chat transcripts, phone call notes, and feedback submissions to improve our service quality.

How We Use Your Information

Provide personalised budget analysis and financial planning recommendations based on your individual circumstances and goals
Process and manage your account, including identity verification and maintaining accurate customer records
Communicate with you about service updates, new features, educational content, and important account notifications
Improve our platform functionality through analysis of user behaviour patterns and service usage statistics
Comply with legal obligations under Australian financial services regulations and anti-money laundering requirements
Detect and prevent fraudulent activities, security breaches, and unauthorised access to user accounts
Provide customer support and respond to inquiries, complaints, and service requests in a timely manner

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances:

Service Providers

We engage trusted third-party service providers to support our operations, including cloud hosting services, payment processors, email marketing platforms, and customer relationship management systems. These providers are bound by strict confidentiality agreements and may only use your information to provide services on our behalf.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, including responses to court orders, subpoenas, or requests from law enforcement agencies. We will notify you of such requests unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

Data Security Measures

Encryption Standards

All data transmission is protected using industry-standard TLS 1.3 encryption. Sensitive financial information is encrypted both in transit and at rest using AES-256 encryption protocols.

Access Controls

We implement multi-factor authentication, role-based access controls, and regular access reviews to ensure only authorised personnel can access customer data on a need-to-know basis.

Infrastructure Security

Our systems are hosted in secure, audited data centres with 24/7 monitoring, intrusion detection systems, and regular security vulnerability assessments conducted by independent security firms.

Regular Audits

We conduct quarterly security audits and annual penetration testing to identify and address potential vulnerabilities in our systems and processes.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access Rights

You can request access to the personal information we hold about you, including details about how it's being used and who it's been shared with.

Correction Rights

You can request corrections to any personal information that is inaccurate, incomplete, or out of date.

Deletion Rights

You can request deletion of your personal information, subject to legal and regulatory requirements we must comply with.

Complaint Rights

You can lodge complaints about how we handle your personal information with us directly or with the Office of the Australian Information Commissioner.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days and may require verification of your identity before processing requests involving personal information.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

Account information is retained for the duration of your active account plus seven years after account closure for regulatory compliance
Financial transaction records are maintained for seven years in accordance with Australian taxation and financial services requirements
Communication records are kept for three years to assist with ongoing customer service and dispute resolution
Technical and usage data is typically retained for two years for system improvement and security purposes

When the retention period expires, we securely delete or anonymise your information using industry-standard data destruction methods.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyse site usage patterns, and provide personalised content.

Types of Cookies We Use

Essential cookies that are necessary for the website to function properly and cannot be disabled
Performance cookies that collect anonymous information about how visitors use our site
Functionality cookies that remember your preferences and personalise your experience
Marketing cookies that track your activity across websites to provide relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

International Data Transfers

While we primarily process data within Australia, some of our service providers may be located overseas, including in the United States, Canada, and the European Union. We ensure that any international data transfers comply with Australian privacy law requirements and that overseas recipients provide adequate protection for your personal information.

Before transferring data internationally, we implement appropriate safeguards such as contractual protections, adequacy determinations, or other approved transfer mechanisms to maintain the security and privacy of your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes constitutes acceptance of the updated terms.

Privacy Policy